Returns & Refunds
Non-customised products
You may return a non-customised product within 7 days of delivery if it is unused, in original packaging, with all tags attached. Start the process by contacting us with your order number.
Customised products
Personalised pieces are made specifically for you and cannot be returned unless there is a genuine defect or a production error. In such cases we will remake or refund you in full.
Defective or damaged items
If your order arrives damaged, photograph the package and product within 48 hours and write to us — we will replace or refund quickly.
Refund timeline
Approved refunds are initiated within 3–5 business days. Online payments return to the original payment method; COD refunds are paid via UPI/bank transfer.
Order cancellation
Orders can be cancelled before shipping from your account. Paid cancellations are refunded in full; see our FAQ for details.