Frequently Asked Questions
How long does delivery take?
Standard delivery is 2–3 business days after your order is confirmed. For customised pieces, please add production time (3–5 business days) — the exact timeline is shared when your order is confirmed. Urgent delivery is available on selected pieces for an additional charge.
How does the customisation preview work?
When you enter your names, date and design choices, an approximate preview appears instantly. It is for representation only — the final production may vary slightly. Every customisation is also reviewed and approved by our artisans before production, and you can ask for changes if needed.
Do you support Cash on Delivery (COD)?
Yes. COD is available on most pieces. COD orders are confirmed by our team by phone before dispatch. Some large pieces (like the First Look Mirror) are prepaid only. See the COD policy for details.
Which payment methods do you accept?
UPI (GPay, PhonePe, Paytm and more), credit/debit cards, net banking and wallets — processed securely and verified on our servers. We never see or store your card details.
Can I cancel my order?
Yes — from your account, or by contacting us. Cancellation is available until the order moves to shipping. If you have paid and the order is cancelled before shipping, your refund is initiated within 3–5 business days.
What is your return policy?
Customised pieces are made for you and cannot be returned unless there is a genuine defect. Non-customised products can be returned within 7 days of delivery in unused, original condition. See Returns & Refunds for details.
The piece I want is out of stock. What now?
Write to us on WhatsApp or email — we can often reserve a piece from the next production run, or suggest something similar.
Do you make bespoke pieces beyond your catalogue?
We do. Naqab, pagdi dupattas, nose pins and other wedding accessories are releasing progressively — and we take bespoke commissions. Talk to us about what you have in mind.
Will my order status be updated?
Yes — you'll see the full journey: order placed → payment confirmed → order confirmed → customisation approved (if applicable) → processing → shipped → out for delivery → delivered. You'll also receive notifications at each step.